At Cherry Hill Restaurant, we aim to provide our customers with fresh, high-quality food and excellent service. If you experience any issue with your order, our refund policy is outlined below.
1
Order Cancellation
Customers may cancel their order within 5 minutes of placing it if food preparation has not started.
Once the preparation process begins, cancellation may not be possible.
2
Refund Eligibility
Refunds may be issued under the following situations:
The order was not delivered.
The customer received the wrong order.
The food was damaged or spoiled upon delivery.
The order was cancelled by the restaurant.
To request a refund, customers must contact us within 2 hours of receiving the order.
3
Non-Refundable Situations
Refunds will not be provided if:
The order was placed incorrectly by the customer.
The customer does not like the taste of the food.
The order was delivered successfully and no valid issue was reported.